Forget about IT Problems

Published Monday, 6 July 2009  |  Category:  Operations  |  Posted by Maxwell Ramutla

Whenever I think about what organisations and people have to endure in providing technology services, a single word comes to mind, and that is to FORGET.

A few years ago, I led a team of talented folk in an IT division which at the time was responsible for providing email services to some 11,000 IT users that were geographically distributed. The IT division was responsible for 6 Data Centres, 400 Servers, 320 branch offices, about 90 Business Applications and a total IT staff compliment of 130 people. The team dynamics were extremely diverse with varying levels of enterprise systems architecture and support skills to application and desktop user support teams all running from a central location...

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Email: Complexity is Costly!

Published Monday, 29 June 2009  |  Category:  Operations  |  Posted by Maxwell Ramutla

Business and individuals today view email as a core communication tool that no one can effectively communicate without. I have identified a large amount of businesses that built and run their email infrastructure without carefully taking into consideration the amount of complexity they are introducing in their operations.

Let’s take a simple example in a company named NewCo (Pty) Ltd. NewCo has 100 staff members who use computers to fulfil their roles in the company. The IT Manager of NewCo, John More, will have to consider a number of business requirements and features for the email service to add value in the lives and work of the staff.

In providing its email service to its staff, John will have to take into consideration the following key requirements...

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